Privacy Policy

Extra Mile Vanlines LLC
1900 Reston Metro Plz, Ste 600
Reston, VA 20190

This Privacy Policy applies to Extra Mile Vanlines LLC (“Company”, “we”, “us”, “our” or “EMV”) and the website www.extramilevanlines.com (“website”), and describes our policies and procedures on the collection, use and disclosure of your information when you use our service.

We are serious about privacy and to better protect your’s, we’ve put together this document to explain how we collect information online and how we use it. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

What information do we collect?

  • Whenever you use our or any other website, there are 2 types of information that is collected. Personally Identifiable Information (PII): In order to provide you the services we offer, we need to collect your PII, including but not limited to your name, address, phone and email. You are not required to provide your personally identifiable information when you visit extramilevanlines.com. However, in order to obtain information, including moving quotes from us, you must fill out and submit a quote request form containing this information and other information related to your move.
  • Non-Identifiable information: We also collect some non-identifiable information when you visit our site. Some of this is entered manually by you, the user, and some is collected automatically. Automatically collected information may include your IP address, browser type, device type, access times and referring website addresses. We use this information to improve the operation of our service and to maintain quality. This info is also used to provide general statistics regarding use of this website like analyzing traffic patterns, customizing user preferences, improving the design and content of our site and personalizing our users’ experience. Info that’s entered by the user could contain zip codes, addresses, moving date and is used to determine the cost of the moving service.

How We Use The Information?

EMV uses PII to provide the User with information about our Services. BY USING THIS WEBSITE YOU AGREE AND APPROVE OUR USE OF YOUR PII IN ACCORDANCE WITH THE TERMS SET FORTH IN THIS POLICY.

Users’ PII may also be used to:

  • Calculate and provide moving quotes
  • Offer customer service and assistance in relation to the move request
  • Communicate with you by email, postal mail, telephone and/or mobile devices via a phone call and/or SMS about products or services we offer.
  • Develop content and advertising tailored to your interests on our Service and other websites, including providing our advertisements to you when you visit other websites;
  • Send offers to you about our products
  • Collect payments from you and/or send estimates and invoices to you in regards to your use of our services
  • Improve our marketing efforts, including but not limited to email, direct marketing and SMS.

In addition, we may also disclose Users’ PII in order to:

  1. comply with applicable laws (including, without limitation, the CAN-SPAM Act);
  2. respond to governmental inquiries;
  3. comply with valid legal process;
  4. protect the rights or property of Extra Mile, including without limitation, filing copyright applications with the Library of Congress, Copyright Office, or
  5. protect the health and personal safety of any individual.

By submitting your PII through the Website, you agree that your PII may be used in any manner contemplated in this section. What are cookies?

What are cookies?

A cookie is a small text file that may be placed in your browser by websites you visit and the content partners for those sites. You can use the preferences in your browser to view, control and delete the cookies you have by, for example, deleting cookies and other site and plug-in data option available in your browser.

Cookies help websites remember visitors when they return to the site. For example, a cookie can help a website remember that you’ve already registered, so you don’t have to sign in again each time you visit. Essentially, cookies are used to customize websites based on the content you view and the preferences you have indicated.

Cookies may be used by Extra Mile Vanlines to

  1. allow us to personalize information for certain customers,
  2. allow us to associate individual customers with their information profiles,
  3. to understand visitor usage of the our web site on an anonymous basis.

We, or third parties acting on our behalf, may use Cookies to present information about Extra Mile Vanlines’ services to you.

How do we keep your info secure?

We take our users’ privacy very seriously and employ any and all reasonable measures to make sure such privacy is protected. All the information we collect on the Site is stored in our databases that are hosted on servers located at data centers which employ reasonable security measures to protect data security.

We use SSL on our websites to protect any information being transmitted especially sensitive information like financial information.

Despite these reasonable security measures, we do not and cannot guarantee that there will not be unauthorized access or disclosure of the information we store or the information you submit on our Site.

We do not sell or share your PII with any third party vendors.

How Can You Access or Correct Information

You may obtain information regarding the personally identifiable information that extramilevanlines.com has collected about you online for the limited purpose of viewing and correcting any factual errors in such information. Please send an e-mail to info@extramilevanlines.com

Concerning Individuals 13 Years of Age and Younger

Extra Mile Vanlines website and the content available in connection therewith are neither intended for, nor directed to, children under the age of 13. You must be at least 13 years old to have our permission to use our Website and to provide your PII to EMV. EMV doesn’t knowingly collect PII from children under the age of thirteen. If you’re are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to the Privacy Policy

We reserve the right to make changes to our Privacy Policy from time to time for any reason. Such changes, modifications, additions or deletions shall be effective immediately upon posting, unless otherwise indicated. We have no duty or obligation to inform prior visitors that changes have been made, regardless of the scope and importance of the changes. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it and to whom we disclose it. Your continued use of the web site after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.

This Privacy Policy has been updated on 01/15/2024.